Payment Inquiry Merry Go 'Round

Here's the anatomy of an inquiry to check the status of the advance insurance money for my flood claim. 

The referral chain went exactly like this:

Started with the number it says to call on the claim summary ===> Local insurance agent ===> American Bankers ===> A different number associated with flood claims ===> Claims flood center ===> American Bankers ===> A third number for claims ===> Wells Fargo ===> Claims adjuster.

Still no answer.